How long does it take to deliver my order?
Your order is normally delivered within 1-2 business days.
All products sold on ortopedbutiken.se are in stock and shipped from the same warehouse.
When ordering several products, the entire order is shipped together in one package. The stated delivery time applies to the entire order.
The delivery time refers to the period from when you receive your order confirmation (the delivery time refers to weekdays excluding public holidays).
For delivery to a service point or parcel locker, the shipment normally remains there for:
- Bring: 7 days
- Instabox/Budbee: 3 days (the period can be extended by 3 additional days via the app; a public holiday counts as half a day)
How can I track my order?
When your order has been shipped, you will receive a tracking number by email.
Use the link in the message to follow the delivery and see the current status.
Can I make purchases as a business with an invoice?
Yes. Business customers can choose invoice or installment payments via Billie directly at checkout.
Billie is a payment method specially adapted for businesses and requires an approved credit assessment.
How do I return an item?
You have the right to cancel your purchase within 30 days from the day you received the item.
To exercise your right of withdrawal, you must provide a clear notice of withdrawal. The easiest way to do this is through our digital returns process:
👉 https://www.ortopedbutiken.se/pages/retur-byten
You can also notify us of your withdrawal by email at kontakt@ortopedbutiken.se.
After the notice of withdrawal has been submitted, the item must be sent back without unnecessary delay and no later than within 14 days.
What condition must the item be in when returned?
You have the right to try the item in the same way as in a physical store.
If the item has been handled more than necessary to establish its characteristics or functionality, a deduction for diminished value may be made.
We recommend returning the item in its original packaging.
Are there products that cannot be returned?
Yes. The right of withdrawal does not apply to goods that, for health or hygiene reasons, are not suitable for return if the seal has been broken by the consumer.
This applies, for example, to certain products intended for direct contact with the skin.
What does a return or exchange cost?
- For a cancelled purchase, we provide a return label and charge a return fee of SEK 69, which is deducted from the refund.
- For an exchange of a product or size, a return fee of SEK 29 is charged.
- For an approved complaint, we cover the return shipping costs.
How is the money refunded for a return?
For a cancelled purchase, the refund is issued no later than within 14 days from the time we received your notice of withdrawal.
We may wait until the item has been returned or until you provide proof that it has been sent back before issuing the refund.
The refund is made using the same payment method used for the purchase.
Any return fees or deductions for diminished value are adjusted in connection with the refund.
What happens if I do not collect my parcel?
If a shipment is not collected from a service point or parcel locker and is returned to us, this does not count as exercising the right of withdrawal.
For an uncollected shipment, a fee of SEK 199 is charged, corresponding to the costs of shipping, return shipping, administration, and handling.
Can I get help choosing the right product or size?
Of course. If you need help or advice, you are welcome to contact our customer service. We are happy to help you find the right product for your needs.
How do I contact you with questions about my order?
You can contact us via our contact form or by sending an email to
📧 kontakt@ortopedbutiken.se
We respond to customer inquiries within 48 hours on weekdays excluding public holidays.